What Our Customers Say.

No. At the end of the day, you can log off and switch your monitor off. Be sure not to turn your computer off as this will prevent the backup from commencing.

Yes.

If your system is set to a sleep, hibernate or power-save mode (particularly relevant for laptops), Backup.com.au will discuss with you any changes needed to your settings to ensure the backup is able to ‘wake up’ your computer and commence the backup automatically.

Occasionally, the online backup may be interrupted by events such as a power failure, loss of internet connection or cancellation of the online backup. Should this happen, all the files that had been transferred prior to the ‘event’ will be secured on our servers and available for restoration (see: Online Backup Manager – How do I recover my data?).

You will be notified of any interruption through Backup.com.au’s automatic email report and will be able to continue the backup from ‘where it left off’ at your next scheduled time or by starting a manual backup (see: Am I able to manually start an online backup?)

Absolutely.

Your computer retains all its usual functionality during the backup process so you can continue your business without interruption or inconvenience.

If you often backup while you are working, you may notice that your internet connection loses some performance. If you do, please contact us and our technicians can apply a bandwidth ‘throttle’ so that your backup upload doesn’t monopolise your connection.

If you were to lose your data, which file loss would bring you to tears?

The answer to this question is a good starting point for deciding what to backup. You know your business best but, as a guide, we recommend you consider backing up all your correspondence, financial information, databases, Outlook, stock/inventory records and multimedia files. Finally, think about your desktop items, internet favourites and photographs. Of course, we’re here to help if you are unsure of what to backup and would be happy to talk you through a review of your specific business backup requirements.

There are some things you should probably make sure you exclude from your backup too. For example, if you have selected your My Documents folder, you might want to unselect your My Music folder and iTunes folders. You don’t necessarily need to backup your music with an online backup. If you need to backup your music files you would be better off archiving them to CD or DVD.

This depends primarily on the amount of the data you have selected to backup and the speed of your Internet connection. Backup.com.au is committed to maximizing your office efficiency so we have included the following features to speed up the backup process;

  • We only backup files which have changed since the last backup;
  • Of the files that have changed, only the portion which has changed is backed-up;
  • We compress the data before transferring it to our file server.

To give an example, your 500MB Outlook file (huge!) may only change by 3MB (tiny!) each day. Once compressed even further, you have an easily manageable amount of data to transfer.

All of these features combined mean it’s possible to backup a very large amount of data over a very slow internet connection with ease and speed.

Absolutely. It is always a good idea to run a manual online backup prior to any significant software upgrade, or should you ‘shut-down’ your computer(s) in preparation for an office holiday. Simply right-click on the OBM icon installed on your computer system-tray and away you go.

Your data is stored on state-of-the-art Dell storage appliances in a secure datacentre in Adelaide. A live mirror of each appliance is maintained in a separate datacentre too, so there is a backup of the backup.