Online Backup Information

Retention policy (historical data)

Backup.com.au keeps a thirty day history of any changes to your data. If a particular file changes daily then you will have thirty different previous versions to recover from. If you delete a file, it will remain on our server for thirty days before being deleted from there too.

You can also perform local backups with an unlimited retention policy using Backup.com.au's Online Backup Manager. Click here for details.

 

Recovering files

When your data is backed-up with Backup.com.au you can retrieve your files a number of ways. Online Backup Manager software that performs the backup also has restore function that makes it quick and easy to retrieve files or folders.

If the computer that the Online Backup Manager has failed, you can retrieve your data buy installing the Online Backup Manager on another computer, or with help from our engineers you can simply use a web-browser to download your data.

If you have a large amount of data to retrieve in a catastrophe Backup.com.au can arrange for the data to be delivered to you overnight - free of charge!

In any event, feel free to contact us for support.

 

Free installation by Backup.com.au technicians

Backup.com.au's online backup software is simple enough to be installed by most computer users.

Otherwise, we are also happy to guide you through the installation, or even perform the entire installation if you prefer. Our remote control technology lets you invite us into your computer session for the duration of the installation and then once the remote control session is finished we will have no further access to your system.

It's as safe, quick and easy as that.

 

What does it cost?

Well that depends. How long is your piece of string?

$50ex GST per month is all that most small businesses pay for an online backup from Backup.com.au. Contact us to discuss your specific environment and to receive a qualified estimate of your storage needs.

Recovering your data is FREE.  There is no charge for burning DVDs or even transporting data on a portable hard drive if you have suffered a catastrophic failure. Backup.com.au does not capitalise on our clients' misfortune.

Many backup devices, such as magnetic backup tapes, can cost thousands of dollars (not to mention the risky nature of these devices). The price, flexibility, security and level of service that Backup.com.au can provide is hard to beat.

 

How safe are online backups?

Backup.com.au security iconFirst of all, online backups are much safer than the process you are probably using now.

Are you performing a manual backup every day without fail? Are you taking your backup offsite with you to a secure location (or do you leave it in your briefcase or handbag, or the glove box of one of your employee's cars)? Do you encrypt the data such that even if it were to fall into the wrong hands, it would be no use to them?

Backup.com.au's online backup does all of this automatically.

The online backup runs every night (or whenever you schedule it) and provides you with a report every morning of its success. The report details any errors or files that might have failed to backup. You remain completely informed of every result for extra peace of business mind.

The data is stored far away from your office in a secure datacentre, much safer than your briefcase or glovebox. Even if someone were able to gain access to our datacentre and manage to steal our entire stock of Servers and data it would do them no good because...

Your data is securely encrypted using Triple AES encryption. The same encryption that is used by governments and banks. Infact, Triple AES encryption is one of the few levels of encryption security which the FBI deem secure enough for transfer of TOP SECRET level information in the USA. Your data is encrypted before it even leaves your computers and remains encrypted at every stage, even in storage. The encryption process is controlled by a passphrase that you nominate and your data cannot even be un-encrypted by Backup.com.au's own administrators without that passphrase. Make sure you don't lose that passphrase!

In the event of a disaster that leaves you needing to recover a large amount of data, Backup.com.au will send you the data on DVD or portable hard-drive. Even in transit by courier or post, your data remains encrypted. It is unreadable to anyone that does not have your passphrase.

Feeling safer now?

 
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